Our Refund Policy:
You, the customer are our Number one priority and so, we, at SadeemRDP provide a 24 Hours Money Back guarantee to those clients who ordered our service and are having any discrepancies with it. The reason for the above has to be mentioned and our qualified technicians would come up with the root of the problem and will provide you with a suitable solution. If, by any chance, there is some discrepancies regarding our product, we ensure a safe and reliable guarantee for the refund of your money, as bound by moral obligation. Transaction & Setup fees will NOT be refunded.
Refunds on grounds of the pretexts mentioned below will not be accepted :
1. Ignorance about the proper usage of RDP
2. Unsuitable network connection at the client’s end
3. Other technical reasons at the client’s end that prevent him/her from using our product to its optimal efficiency.
4. Issues concerning third party software. ( If a 3rd party software or Bot is corrupted or is tampered refund will not be given for that reason, you should contact their support to get it solved.)
5. Refund Policy not applies to USA All RDP Plans product category.
6. Invalid claim or silly reasons are NOT elgible for a refund.
*SadeemRDP strictly does not condone Hacking/ Bruteforcing/ Mass Mailing Tools. They are illegal and hence clients will not be able to use them, with the servers provided by us.
1. Our Server managers are at your service 24×7. Please feel free to contact us anytime.
2. No encoding of videos is allowed in Basic and Admin RDP Servers.
3. Server maintenance will be done occasionally which may involve restarting of server.
Private RDP Server Policy:
*1. We Don’t have any Refund Policy for our Private RDP Servers.
*2. If we found any server fault (hardware related), will fix it as soon as can fix it (depend on hardware & holiday).
*3. We have mentioned setup time for all products, within setup time, will not accept any claim about server pending or not delivered.
Note 1: If you violate our ToS, no refund will be made at any cost.
Note 3: If you don’t agree to the above Rules/Restrictions, then please DO NOT Place Server / RDP order.